At GagaBear we stand behind the quality and craftsmanship of each and every product that we sell; especially when it comes to the safety and welfare of your children. That’s why we offer a comprehensive return policy to ensure you are not only satisfied with your purchase, but that the product you’ve chosen lives up to our standards.
If you are unsatisfied with any product(s) you purchased from GagaBear and wish to return them, please adhere to the following information to make returning your item(s) as easy as possible:
- GagBear’s return policy is valid for 30 days from the date of purchase.
- Customers may return products that arrive damaged or are in unopened boxes.
- Damaged or defective items must be reported within 30 days from the date of purchase.
- Eligible returns must be unused and in the same condition in which received.
- Eligible items must be in original packaging with all accessories.
- Proof of purchase is required.
- RMA number is required prior to sending your item back. Call 805.399-BEAR (2327) for or mail firstname.lastname@example.org to claim an RMA number.
- GagaBear reserves all rights to attempt to fix damaged on arrival items in house, or through the assistance of the original supplier prior to arranging for a return.
Additional Policy Notes:
- GagaBear reserves the right inspect damaged returns.
- GagaBear reserves the right to assess a 20% restocking fee.
- Restocking fees may be deducted from your refund.
- GagaBear is not liable for any items not returned in original condition or returned past 30 after date of purchase.
- Customer is responsible for shipping costs on “undamaged” items. Costs will be deducted from customer’s refund.
- See OEM for details on Product Warranty and Product Support Information.
- Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 2-10 full business days. Delivery will occur Monday-Friday, excluding federal holidays within the United States.
- We're sorry, at this time we do not support shipping to Hawaii, Alaska, Canada or International Shipments, including Puerto Rico and the U.S. Territories.
- We are unable to fulfill orders placed to P.O. Boxes or APO / FPO addresses.
- Most GagaBear products come with original manufacturer 90 day warranties, with some exception. Product warranties are listed under specifications in the Product Description page.
- All Moderno Kid cars are warrantied by Moderno Kids for 12 Months.
Contact GagaBear for questions on specific warranty items.